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General terms

Kate.ee e-shop
       
1. Applicability
 
1.1 The present terms are applicable for all legal relations arising between all persons and Antista AS, the owner ofkate.ee (hereinafter referred to as kate.ee e-shop) as a result of purchasing the products from kate.ee e-shop.
1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from kate.ee e-shop are regulated by applicable legislative acts of Estonian Republic.
1.3 In order to provide the best and most secure service and for the benefit of Kate.ee e-shop development, Copertina BAO OÜ has the right to amend and supplement the present terms as well as kate.ee price list. All terms and pricing changes will be published online on kate.ee website. Terms and pricing changes come into effect immediately after their publication on kate.ee website. Should the order be placed before the terms change have occurred, the legal relations between the client and Copertina BAO OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.  
 
2. Pricing
 
2.1. kate.ee e-shop pricelist is valid after it has been published on website
2.2. All prices include Value Added Tax
 
3. Order placement
 
3.1. The shopping cart is created the moment you click the "Add to cart" button.
3.2. You can change the number of items of your order. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted.  .
3.3. The contract is getting valid from the moment when the payment has been transferred to Copertina BAO OÜ bank account.
 
4. Paying for an order
 
4.1. Please choose the suitable payment method on the billing page.
4.2. Order can be paid for using the following options:
1) Using internet-banking. You can proceed to the internet-bank from order confirmation page.
2) Using invoice. On the order confirmation page click "request an invoice". The invoice will be sent to your e-mail address.
4.3. The placed order will be cancelled if an invoice has not be paid within 5 working days,.
 
5. Delivery
 
5.1. After the contract had became valid according to p. 3.3 the ordered products will delivered to post office or parcel machine closest  to address specified in the order.
5.2. Delivery time of the products from the stock is normally 3-7 business days, generally latest 2 weeks after the payment has been transferred to Copertina BAO OÜ bank account.
5.3. In case if required products are not available at stock, goods should be ordered from production factory therefore the delivery time could be 8-12 weeks.
5.4. Please double check the billing and shipping info in order to prevent delays and misunderstanding while delivering the product. Copertina BAO OÜ and the courier are not responsible for delivery delays and discrepancies if such delays or discrepancies are caused by inaccurate or incorrect data submitted by the customer.
5.6. The ordered products are delivered with the invoice. Before signing the delivery note, please check the package condition. If the package appears to be damaged while transporting, please make a relevant record on the delivery note.
We recommend to make a photo of the damaged goods and send it to our e-mail address info@kate.ee  or call Copertina BAO OÜ contact Products which has been damaged during transportation will be replaced.
 
6. Cancelling the order and returning the product
 

6.1. You may cancel the order after paying for the product but before product has been delivered by sending a corresponding message to info@kate.ee with order number and your bank account number or by calling to Copertina BAO OÜ contact shown on webpage.
6.2. After receiving the product you have the right to familiarize yourself with it during 15 days time. If you are not satisfied with the purchased product, you have the right to return it in 15 days time by sending a corresponding message to info@kate.ee with order number and your bank account number or by calling to Copertina BAO OÜ contact shown on webpage  and send the product in original package back to our address:
Copertina BAO OÜ
Peterburi mnt. 90F,
11415 Tallinn, Estonia
6.3. When cancelling the order according to p6.1 or when returning the product according to sect. 6.2 you will get refund  the sum paid for the product with deduction of the costs for sending a product from stock and back to stock The refund sum is to be transferred to the customer's bank account latest within 30 days after receiving a returned product.
6.4. The returned product must be fully complete, in original packaging (should contain all the items contained in the product packaging).If the product has been purchased during a campaign with some product included the whole set is to be returned (i.e. all included products).
6.5. When returning the product, the kate.ee e-shop retains the right to demand the transportation costs from the customer and deduct the transportation costs from the refunded.
6.6.If  returned product (and product packaging) is damaged and if such damages (I) are caused by circumstances, which Copertina BAO OÜ cannot be held responsible for or (II) are caused as a result of an inappropriate usage, Copertina BAO OÜ has the right to deduct the sum of product damage from the sum paid by the customer which should be returned. To make a deduction, Copertina BAO OÜ will send a deduction calculation to the customer’s e-mail address specified in the order. If customer is not agree the amount of deduction; he or she has the right to involve an independent expert to determine the amount of product’s degradation. The cost of expertise has to be split equally between the customer and Copertina BAO OÜ unless one of the parties has claims, which are obviously unreasonable. In this case the cost of expertise is to be borne by the party, whose claim is obviously unreasonable.
 
7. Return of the products not meeting the requirements
 
7.1. Copertina BAO OÜ is not responsible for:
a) Damage or degradation of the product caused by the client or the third party.
b) Defects caused by inappropriate use of the product.
c) Normal physical wearing caused by the normal usage.
7.2. If the product is defective or doesn’t meet the requirements-customer has the right to demand the product to be replaced by the product meeting the requirements and free of defects or cancell the order and return the product not meeting the requirements to Copertina BAO OÜ
7.3. If the product not meeting the requirements has been returned, the sum paid for the product will be refunded no latest within 30 days after receiving returned product.
7.4. Apart from the rights subsequent to the guarantee terms, the customer also has other rights in accordance with the applicable laws of Estonian Republic.
 
8. Liability and Force Majeure
 
8.1. Copertina BAO OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable Estonian Republic legislative acts.
8.2. Copertina BAO OÜ is not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond Copertina BAO OÜ control, and occurrence whereof Copertina BAO OÜ did not foresee and could not have possibly foreseen (Force Majeure).
 
9. Other conditions
 
9.1. All the personal data, submitted by the customer while visiting and effecting purchases in kate.ee e-shop are considered as confidential. A protected data transmission channel with the bank guarantees the security of personal data and bank transactions. kate.ee e-shop has no access to these data.
9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.
9.3. All the disputes between the customers and Copertina BAO OÜ regarding ordering and buying products from kate.ee e-shop are to be resolved by negotiations. Should the compromise not be reached, the Parties have the right to turn to Customer Protection Department or Tallinn City Court in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.
 
10. Disclaimer
 
10.1 Product price and stock status can change with no prior notice.   
10.2 All the images are for illustrative purposes only.

The product info is checked and updated on a regular basis. If you have noticed insufficient   product description or some other mistakes please inform us by calling to telephone numbers on webpage by writing us e-mail address info@kate.ee.

YOU ARE ALWAYS HAVE POSSIBILITY TO CHECK THE PRODUCT SPECIFICATION FROM OUR MANAGERS BEFORE PROCEEDING PURCHASE.